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Welcome to Ladies Luxe Dress (“we”, “our”, or “us”). These Terms and Conditions govern your use of our website ladiesluxedress.com and all purchases made through it. By accessing our site and making purchases, you agree to these terms in full.

1. Website Use

1.1 Eligibility

Our website and services are intended for individuals aged 18 years or older who possess the legal authority to create binding contractual obligations.

1.2 User Responsibilities

When using our website, you agree to:

  • Provide accurate and current information in all forms
  • Maintain the confidentiality of your account credentials
  • Not use our site for any unlawful purpose
  • Not attempt to gain unauthorized access to our systems
  • Not interfere with the proper working of our website

1.3 Intellectual Property

All content on this website, including designs, text, graphics, logos, and images, is the property of Ladies Luxe Dress and protected by intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written permission.

2. Product Information

2.1 Product Descriptions

We take great care to accurately represent our luxury evening dresses, jumpsuits, skirts, swimwear, tops, and trousers. However, slight variations in color or texture may occur due to monitor settings. If you have any questions about a product, please contact our customer service before purchasing.

2.2 Pricing

All prices are in GBP (£) and include VAT where applicable. We reserve the right to adjust prices at any time, though this will not affect orders already placed.

2.3 Availability

All items are subject to availability. If an item becomes unavailable after you place your order, we will notify you promptly and offer either a refund or the option to wait for restocking.

3. Orders & Payments

3.1 Order Process

Your order represents an offer to purchase which we accept when we send you an order confirmation email. We process orders within 1-2 business days from our Manchester atelier.

3.2 Payment Methods

We accept the following payment methods:

  • Visa
  • MasterCard
  • JCB
  • PayPal

All payments are processed securely, and we do not store your full payment details.

3.3 Order Cancellation

You may cancel your order within 1 hour of placement by contacting our customer service team. After this period, as processing begins immediately, cancellations may not be possible.

4. Shipping & Delivery

4.1 Shipping Options

We offer two premium shipping options:

  • Standard Shipping (£12.95): Delivered via DHL or FedEx within 10-15 business days after dispatch
  • Free Shipping: Available for orders over £50, delivered via EMS within 15-25 business days after dispatch

4.2 International Orders

We ship worldwide excluding certain Asian and remote regions. Customers are responsible for any customs duties, taxes, or import fees imposed by their country.

4.3 Delivery Issues

If your package appears damaged upon delivery, please refuse acceptance or note the damage with the carrier. For any delivery issues, contact us immediately at [email protected].

5. Returns & Exchanges

5.1 Return Policy

We want you to be completely satisfied with your purchase. Eligible items may be returned within 15 days of delivery, provided they are:

  • In original, unworn condition with all tags attached
  • In the original packaging
  • Accompanied by the original receipt or proof of purchase

5.2 Non-Returnable Items

For hygiene and quality assurance, the following cannot be returned:

  • Swimwear with removed hygiene seals
  • Items marked “Final Sale”
  • Personalized or made-to-order items

5.3 Return Process

To initiate a return:

  1. Email [email protected] with your order number and return details
  2. Receive a Return Authorization Number (RAN) within 48 hours
  3. Ship your return to our Manchester address using a trackable service

Return shipping costs are the customer’s responsibility unless the return results from our error.

5.4 Refunds

Refunds are processed within 5-7 business days after we receive and inspect your return. The refund will be issued to your original payment method.

6. Liability & Disputes

6.1 Limitation of Liability

Ladies Luxe Dress shall not be liable for any indirect, incidental, or consequential damages arising from your use of our website or products beyond the purchase price of the item(s).

6.2 Governing Law

These terms shall be governed by and construed in accordance with the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England.

7. Privacy & Data Protection

Your privacy is important to us. Please refer to our separate Privacy Policy for details on how we collect, use, and protect your personal information.

8. Changes to Terms

We reserve the right to modify these terms at any time. Changes will be effective immediately upon posting to our website. Your continued use of our site constitutes acceptance of the modified terms.

9. Contact Information

For any questions regarding these Terms and Conditions, please contact:

Ladies Luxe Dress
10 Faulkner St
Manchester, GB M5B 5CP
Email: [email protected]